I just wanted to write to say thank you SO much for your amazing staff and team that helped me through a very difficult time. I had such a bad experience at [the medical group where I was a patient] and they left me hanging, needing a biopsy and couldn’t/wouldn’t fit me in for two weeks.
Not only did you guys fit me in the very next day, but also the staff was incredible.
The front desk person who scheduled me was so kind, and then both the nurses during my tests were great. One was especially kind to me, and rubbed my back during my MRI to calm me down while I was crying and couldn’t move– I’ll never forget that.
The woman who did my mammogram after the MRI was so sweet and sat me down in a private room and helped me organize all of my discs for the different doctors I had to send them to because I was too overwhelmed to think straight.
Dr Doi was incredible — very caring and helpful and found more spots that needed to be biopsied. I’m now 10 weeks post surgery and getting ready for another surgery and had a moment of calm that I wanted to thank you and your team for helping to save my life, catch things early enough that I can be around for my two kids, and for treating me like a human being and not like a mill at the other place. I told all of my friends and family that they should get any and all radiology needs at Northeast because of the time and special care you give your patients.
OH! And I can’t forget the Breast Care Coordinator who was there for me on the phone from the start and couldn’t have gotten through it without her — she is the best.
This has been a very stressful time in my life but I am glad there is such a fine facility nearby and you guys took my insurance thank goodness.
Thank you so much!